SLA deadlines
SLA due date test cases
A small set of deadline examples for checking business-hour, weekend, holiday, and timezone behavior before deadline logic ships.
SLA deadlines
Cases worth testing
- Start late in the business day and spill into the next working day.
- Cross a weekend and a Monday holiday in the same SLA window.
- Compare UTC input with a local business timezone such as America/Chicago.
- Add business days from a Friday and verify the result does not land on a weekend.
- Ask for next business day from a holiday and from a normal working day.
SLA deadlines
Common failure signs
- The due time lands outside configured business hours.
- Holiday-aware and holiday-unaware calculations return the same date for a known holiday case.
- The same request returns different results across systems because each one copied calendar logic differently.
Next step
- Try the related API when this checklist turns into a concrete test: SLA Due API.
- Use the checklist as a review aid before changing production code, publishing a marketplace listing, or copying logic into another workflow.